PsyAsia International bills on the 1st day of every month for all services and purchases used/made and entered into our system up until that date for regular clients. For single project clients, we bill immediately following completion of the project for consultancy work or at appropriate intervals during the project for longer-term projects. For in-house training courses, we bill as soon as you ask us to book your dates. Dates are not confirmed until 100% payment has been received. Full payment is due by the due date on the invoice. The due date is usually 14 days following invoice. It may be 7 days for some popular training events. If you note any discrepancy in your invoice, please notify us immediately, we will be happy to rectify it and send a replacement invoice. Please note that we will apply late fees for non-payment of invoices by the due date. It therefore remains the client's responsibility to advise us of discrepancies and ensure that we receive such advice in good time to enable us to issue the replacement invoice with an amended due date. The replacement invoice must then be paid by the amended due date.

Out of respect for the environment, PsyAsia issues electronic invoices (pdf file sent by email). We issue paper invoices & paper receipts where required at a charge of HK$100/SG$20 each, profits from which go to Friends of the Earth. Charging a nominal fee for paper invoices enables us to keep our fees low and to protect our environment.

As is usual business practice, all bank fees must be paid by the client so that we receive the total amount owing on the invoice. If as a result of any fees imposed by your bank or our bank, we receive less than the amount stipulated on the invoice, your account will remain outstanding. If the amount is small, we will add it to your next invoice or ask you to pay in cash if you are to meet us face-to-face.

Where payment is not received by the due date, PsyAsia adds a fee of 5% of the outstanding invoice amount (minimum SG$50/HK$250) at some point between the 1st and 7th day after becoming overdue. Additionally, any discounts in the invoice are automatically invalidated and thus removed. PsyAsia will also revert overdue accounts to pay-before-delivery accounts, thus removing any credit facility. Further late fees as per above are added on each monthly anniversary of the payment due date. On the third anniversary of the payment due date, we will pass overdue invoices to local collection agencies for collection of all fees, including agency fees.

This billing policy enables us to keep our fees low and ensures that only clients who do not pay on time are penalised for late payments.

Special arrangements do exist and can be made for larger and established organizations whose internal systems make it impossible to pay within 14 days. In this case, PsyAsia will, after discussion and at our own discretion extend the payment period to one calendar month.

All of the above terms apply to individuals and organizations who register for our public training courses with the exception that the invoice will be issued either immediately after registration or nearer to the course date depending on the course and numbers registered. In either case, the invoice will become due for payment within the same 7 or 14 day period noted above and the same arrangements and penalties apply for late payments. However, all course fees at this site apply to payments made within 7 or 14 days of invoice. Please note that a surcharge will apply should you require longer to pay. Please contact us prior to registration if you believe you or your organization will be unable to pay within 14 days.

If PsyAsia International cancels a public training course due to low numbers of registrants, we shall refund paid-up registrants in full. We will send a cheque for the full amount plus any fees that the registrant's bank will charge to bank the cheque. We will not however compensate for cancelled flights or hotel accommodation. We therefore advise all overseas delegates to book flights and accommodation once you hear form us that the course is confirmed as going ahead. This will usually happen about 4 weeks before the course.

As an international organisation, PsyAsia International bills in various currencies. Please note that our Singapore company/bank account can only accept payment in Singapore Dollars. Our Hong Kong account will accept payment in HK$, SG$, AU$, GBP or EU€.