Knowledgebase: Training Courses
What happens if I cancel my registration on a PsyAsia training course?
Posted by Cynthia W on 30 May 2006 05:59 AM

For clients who make a confirmed booking on this site but decide before payment to withdraw their place, a withdrawal fee of 15% of the invoiced amount will apply. For clients who cancel their course place after payment, the following terms will apply:

► Cancellations made more than 45 days before the course goes ahead: 60% refund

► Cancellations made 30-45 days before the course goes ahead: 30% refund

► Cancellations made 29 days or less before the course goes ahead: no refund

Please note that we are always happy to accept substitute course participants without additional fee. In exceptional circumstances (e.g., illness supported by medical certificate) we will transfer delegates to the next available course upon payment of a transfer fee equivalent to 35% of the originally paid fee. This fee helps to cover venue fees payable to the hotel or training room provider as well as fees for the course materials produced for the said delegate.

If PsyAsia International cancels a public training course due to low numbers of registrants, we shall refund paid-up registrants in full. We will send a cheque or bank transfer for the full amount paid within 1 month of cancelling if delegates do not wish to be transferred to the next available course. We will not however compensate for cancelled flights or hotel accommodation. In a case where we need to cancel a course, we undertake to do so no less than one month before the scheduled course start date.

*If the cancellation results in lowering the number of attendees on a group booking to below the discount threshold, any discounts for remaining delegates will be cancelled and refunds (if any) will be calculated based on the revised invoice and actual fee paid.